Digital Transformation

Entrepreneur: Is That New Tech (Chatbots, AI, Blockchain) Really Valuable for Your Business? How to Find Out. image

Finding the best fit... There are some exciting new technology options that can push your business to the forefront of innovation. But how do you know which technology is the most valuable fit? One technology which has been receiving a great deal of consideration and attention by companies are chatbots. Chatbot technology in sum can be compared to a modern day customer ...

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Inc. Magazine puts SVSG as #1 of the top 5 growing consulting firms evolving to modernize companies standard

Last year, the global consulting market was worth more than $250 billion, with one company alone making $37 billion. Some companies shy away from pulling on consultancies, reasoning that they should be able to solve their problems internally or that consultants will have conflicts of interest that won't play out in their favor. But the continued rate of use of these consultancies indicates ...

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Developing Products at Silicon Valley Speed image

Velocity Wins “Ideas are cheap. Execution is everything.” We’ve all heard this quote more than once: in seminars, board rooms, even on television. This is in part, I surmise, because it is particularly relevant to the fast-moving, dynamic world of entrepreneurs, ie.. Silicon Valley. We regularly read about several startups with virtually the same idea getting funded within a 3-month ...

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The 200 billion dollar chatbot disruption (part two) image

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.

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The 200 billion dollar chatbot disruption image

In 2014, Facebook acquired WhatsApp for $19 billion. That astronomical number set off waves of speculation as to what value Facebook could possibly see in a company with just 55 employees and roughly $20 million in revenue, although it had 500 million users. At last week’s F8 conference, that vision became a lot clearer, and it’s big. Chatbots will cause a near-term disruption in how businesses interact with consumers, and a long term paradigm shift in how people will interact with machines.

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