Insights on Silicon Valley from Insiders

Digital Transformation


The 200 billion dollar chatbot disruption (part two)

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.

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Analytics: AI & ML


Ethical AI is Possible: A Postcard from the Future

As we move into a world of AI First solutions, there has been a lot of debate, fear, and hope about the impact it will have on our lives. A new field of Ethically Aligned AI has emerged as a result, and this article attempts to paint a vision of hope for year 2022, describing the possibilities if the movement achieves its goals, and then explains why I think this future is possible.

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Technology Advisory


SVSG in Forbes: The Art Of Technical Due Diligence

After participating in dozens of TDD projects, I've learned that there are many ways to solve a technical challenge -- including using frameworks or programming languages that I personally wouldn't touch. It is thus critical to put aside one’s own ideas of technical purity and “the right way of doing things” during TDD and to have an open mind about how technology can be used.

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Technical Due Diligence, Explained

Bernard Fraenkel, SVSG Practice Lead, explains the process of technical due diligence, a key step in the technology company investment cycle. Bernard has led engineering teams of all sizes for over 30 years in Silicon Valley and around the world, and has overseen more than a dozen due diligence assessments.

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How to Choose Your Tech Stack

An MVP is all about getting a product into the hands of your customers quickly and learning from their feedback. Importantly, it also serves as a foundation for your engineering team to build on as your company grows. Before any code gets written, you will need to select the tech stack that will power your application.

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Automation & IoT


The 200 billion dollar chatbot disruption (part two)

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.

Read More

The 200 billion dollar chatbot disruption

In 2014, Facebook acquired WhatsApp for $19 billion. That astronomical number set off waves of speculation as to what value Facebook could possibly see in a company with just 55 employees and roughly $20 million in revenue, although it had 500 million users. At last week’s F8 conference, that vision became a lot clearer, and it’s big. Chatbots will cause a near-term disruption in how businesses interact with consumers, and a long term paradigm shift in how people will interact with machines.

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