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Scale to Success

SVSG’s CTOs and Solutions Architects have over 100+ years of combined Silicon Valley experience scaling their own successful companies and professional service divisions. Let our experienced team help you close more opportunities and scale your product, providing your team the bandwidth to focus on your core product and customers, all while increasing revenue.

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ProServe Team

  • Increase revenue
    • Capture more of your existing opportunities. No more losing deals because you don’t have a compelling Professional Services offering or your customers lack the bandwidth (or the ability) to integrate your product into their ecosystem.
  • Increase efficiency
    • We’ll automate the connection to your customers, reducing operational overhead of your internal staff, making every future deal more efficient.
  • Focus on the product
    • SVSG’s CTOs and Solutions Architects design and implement best practices tailored to your organization’s Professional Services needs – allowing your leadership, engineering and sales teams focus on the product.
  • Improve Customer Experience
    • The feedback loop from Professional Services to product, sales and marketing is invaluable. SVSG’s team ensures the proper procedures and process are set to optimally share this information throughout your organization

Technology Assessments

  • Evaluation and documentation of current technology infrastructure and its ability to meet specific business objectives
  • Benchmark tech, team, tools and processes in comparison to market leaders and new entrants
  • Go-forward system architecture and data center strategy
  • Phased execution plan and budget

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CTO Consulting

  • Fundraising Support
  • Fully-developed Technical Spec – System Architecture Diagram & Product Roadmap
  • Refactor and optimize existing codebase
  • Transparent & Trusted Process

Related News & Events

Interview with SVSG Financial Services Practice Manager Carter Smyth

The following post is an interview with SVSG CTO and Financial Services Practice Manager Carter Smyth. Carter is an executive with over 25 years experience building technology teams to solve enterprise challenges in the financial services industry. He has extensive experience leading software development teams, business process reengineering, and global expansion projects. Carter joined SVSG in March 2017.

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The 200 billion dollar chatbot disruption (part two)

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.

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