SVSG CTO Geeta Chauhan quoted in Business Insider

SVSG CTO Geeta Chauhan quoted in Business Insider

Courtesy of elitegamer.com Nvidia recently announced a new graphics-processing unit (GPU) capable of supporting 8K video playback. "With the launch of the Turing chip this week, Nvidia has solidified its market leadership position in the graphics and AI space," Geeta...

Interview with SVSG Financial Services Practice Manager Carter Smyth

Interview with SVSG Financial Services Practice Manager Carter Smyth

The following post is an interview with SVSG CTO and Financial Services Practice Manager Carter Smyth. Carter is an executive with over 25 years experience building technology teams to solve enterprise challenges in the financial services industry. He has extensive experience leading software development teams, business process reengineering, and global expansion projects. Carter joined SVSG in March 2017.

The 200 billion dollar chatbot disruption (part two)

The 200 billion dollar chatbot disruption (part two)

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.