Silicon Valley Premier Blog for Emerging Thought Leadership

Interview with SVSG Financial Services Practice Manager Carter Smyth image

The following post is an interview with SVSG CTO and Financial Services Practice Manager Carter Smyth. Carter is an executive with over 25 years experience building technology teams to solve enterprise challenges in the financial services industry. He has extensive experience leading software development teams, business process reengineering, and global expansion projects. Carter joined SVSG in March 2017.

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Developing Products at Silicon Valley Speed image

Velocity Wins “Ideas are cheap. Execution is everything.” We’ve all heard this quote more than once: in seminars, board rooms, even on television. This is in part, I surmise, because it is particularly relevant to the fast-moving, dynamic world of entrepreneurs, ie.. Silicon Valley. We regularly read about several startups with virtually the same idea getting funded within a 3-month ...

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The 200 billion dollar chatbot disruption (part two) image

In the last post, we highlighted the disruption that chatbot technologies are poised to make in call centers. To recap, we are seeing the trend that Generation X and Y have now shown a preference for text-based communication over voice. This results in consumers increasingly wanting to talk with brands via messaging platforms like Whatsapp and Facebook Messenger. Simultaneously, there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers.

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The 200 billion dollar chatbot disruption image

In 2014, Facebook acquired WhatsApp for $19 billion. That astronomical number set off waves of speculation as to what value Facebook could possibly see in a company with just 55 employees and roughly $20 million in revenue, although it had 500 million users. At last week’s F8 conference, that vision became a lot clearer, and it’s big. Chatbots will cause a near-term disruption in how businesses interact with consumers, and a long term paradigm shift in how people will interact with machines.

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